Terms and Conditions

1. Agreement to these terms

By accessing or using this website, you agree to these Terms and Conditions. If you use the website on behalf of a company or other organization, you represent that you are authorized to act for that organization in connection with the use. If you do not agree, do not use the website.

“Rathbone PropCo,” “we,” “us,” and “our” refer to Rathbone PropCo Master Tenant LLC. “You” refers to the website visitor, prospective client, client representative, or other person using the website. These terms apply to the website only unless a signed services agreement expressly incorporates them.

2. Website purpose

The website provides general information about remote virtual assistance and administrative support, including email and inbox management, calendar coordination, data entry, record organization, online research, document preparation, and ongoing administrative support.

Website content is provided for general business information. It is not legal, tax, accounting, investment, medical, employment, cybersecurity, or other regulated professional advice. Examples of workflows or deliverables are illustrative and do not guarantee that a particular service is appropriate for your circumstances.

3. No engagement created by the website

Viewing the website, opening the inquiry modal, entering information, receiving a browser confirmation, or communicating about availability does not create a client relationship, fiduciary relationship, agency, partnership, employment relationship, or obligation to provide services.

An engagement begins only after both parties agree in writing to the scope, responsibilities, pricing, timing, access, confidentiality terms, and any other material conditions. If a proposal, order form, statement of work, or services agreement conflicts with these website terms, the signed agreement controls for the relevant engagement.

4. Inquiry form functionality

The form included in the delivered website design validates completion in the visitor’s browser and displays a confirmation message. It does not transmit, store, or email the entry. A store owner must connect an approved submission system and update relevant legal disclosures before relying on the form to receive messages.

You are responsible for using the current published communication method and confirming receipt of time-sensitive instructions. A visual confirmation generated by the demonstration form is not confirmation that Rathbone PropCo received or accepted a request.

5. Eligibility and authority

You must be at least 18 years old and legally capable of entering an agreement to use the website for a business inquiry. If you provide information, instructions, files, credentials, or access on behalf of an organization, you represent that you have authority to do so and that the organization may lawfully provide the material for the intended purpose.

6. Service scope and exclusions

Services are limited to the tasks and deliverables identified in the applicable written scope. Unless expressly agreed in writing, services do not include signing contracts on a client’s behalf, making regulated professional judgments, holding client funds, processing payroll, submitting government filings, providing legal representation, making investment decisions, conducting background checks, or accessing systems outside the approved scope.

We may decline a requested task that is unlawful, unsafe, deceptive, outside the agreed scope, dependent on unavailable access, inconsistent with a platform’s terms, or reasonably likely to expose either party to unacceptable risk. When practical, we will explain the scope issue and identify what clarification or authorization is needed.

7. Client responsibilities

A client is responsible for:

• providing accurate, complete, and timely instructions, source material, access, and approvals;
• designating authorized contacts and explaining approval limits;
• reviewing deliverables and notifying us promptly of errors or necessary corrections;
• maintaining appropriate backups and independent control of its accounts and business records;
• ensuring that requested activities, data, communications, and materials comply with applicable law, contracts, policies, and third-party rights;
• obtaining any notices, consents, permissions, or authorizations required for personal or confidential information; and
• notifying us promptly when access, priorities, deadlines, risks, or authorized contacts change.

Deadlines may need to be adjusted when required information, approvals, access, or dependencies are not provided when reasonably needed.

8. Pricing and payment information

Prices displayed on the website are starting or standard reference prices in United States dollars and are not a binding quote. Actual pricing may depend on scope, complexity, volume, timing, system requirements, required expertise, and other engagement-specific factors. Applicable taxes, approved third-party costs, rush work, or out-of-scope requests may be additional when stated in the written agreement.

Invoices, deposits, billing intervals, accepted payment methods, late-payment terms, and expense approval requirements are established in the applicable proposal or services agreement. A service button on the website requests a discussion only; it does not purchase, reserve, or automatically renew a service.

9. Changes and additional work

Either party may identify a needed change to the scope, priority, timing, deliverable, or volume. Material changes should be documented and may require a revised estimate, schedule, statement of work, or approval. We are not required to perform additional work until the applicable terms are accepted.

10. Confidentiality and information handling

Confidentiality obligations for a service engagement are governed by the signed agreement. In general, each party should use reasonable care to protect nonpublic information received from the other and use it only for the authorized purpose. Information that is public without breach, independently developed, lawfully obtained without restriction, or required to be disclosed by law may be treated differently.

Clients should provide the least access and data reasonably required for the task, use approved transfer methods, and remove or rotate access when it is no longer needed. Neither party should send passwords or highly sensitive information through an unapproved channel.

11. Intellectual property

The website design, copy, brand elements, layout, and original materials are owned by or licensed to Rathbone PropCo and are protected by applicable intellectual-property laws. You may view and print reasonable portions for internal evaluation but may not reproduce, publish, sell, scrape, distribute, remove notices from, or create a competing derivative of the website without written permission.

Ownership and permitted use of deliverables created during a paid engagement are defined in the applicable written agreement. Pre-existing tools, methods, know-how, templates, and general skills remain with their existing owner unless expressly transferred in writing. Client materials remain the responsibility of the client and are used only as authorized.

12. Acceptable use

You may not use the website or request services to commit fraud, impersonate another person, distribute malware, infringe rights, evade legal or contractual duties, obtain unauthorized access, misrepresent a transaction, harass others, manipulate reviews, send unlawful communications, or facilitate activity that is illegal or materially deceptive.

You may not interfere with website security or availability, probe systems without authorization, use automated methods that create unreasonable load, or attempt to extract nonpublic information. We may restrict access or decline communications reasonably believed to violate these terms.

13. Third-party platforms and resources

The website may rely on Shopify, font delivery, content delivery, hosting, or other third-party technologies. Engagements may involve client-approved platforms such as email, calendars, communication tools, file storage, or customer relationship systems. Each third party operates under its own terms, availability, security, and privacy practices.

We are not responsible for an unaffiliated service’s independent acts, outages, changes, data loss, restrictions, or decisions. The client remains responsible for selecting its platforms, maintaining licenses, configuring access, and preserving any required backups unless the written scope states otherwise.

14. Disclaimers

To the maximum extent permitted by law, the website is provided “as is” and “as available.” We do not warrant that the website will be uninterrupted, error-free, secure, compatible with every browser, or free from harmful components. We may correct, change, suspend, or remove website content without notice.

No website statement guarantees a business outcome, financial result, schedule improvement, error-free deliverable, or uninterrupted third-party service. Specific service warranties, if any, must be stated in the applicable signed agreement. Nothing in these terms excludes a warranty or right that cannot lawfully be excluded.

15. Limitation of liability

To the maximum extent permitted by law, Rathbone PropCo and its owners, personnel, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; loss of profits, revenue, goodwill, opportunity, or data; or business interruption arising from use of or inability to use the website.

For a paid service engagement, any liability allocation, exclusions, cap, or remedy will be governed by the signed agreement. These website terms do not limit liability that cannot lawfully be limited, including liability imposed by applicable law for intentional misconduct where exclusion is prohibited.

16. Indemnity for misuse

To the extent permitted by law, you agree to be responsible for third-party claims, losses, and reasonable costs arising from your unlawful misuse of the website, material violation of these terms, or provision of content or instructions that you were not authorized to provide. This section does not create an indemnity broader than permitted by applicable law and does not replace an engagement-specific provision.

17. Suspension, cancellation, and termination

We may suspend or discontinue website access for maintenance, security, legal compliance, or suspected misuse. Service cancellation, notice, fees, refunds, return of materials, and transition assistance are controlled by the applicable written agreement and the Cancellation and Complaints Policy to the extent incorporated.

18. Governing law and disputes

These website terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules, except to the extent another law must apply. Before beginning formal proceedings, the parties should attempt in good faith to resolve a website-related dispute through written notice describing the issue and requested resolution.

Unless prohibited by law or superseded by a signed agreement, any court proceeding relating solely to these website terms must be brought in a court of competent jurisdiction serving Montrose County, Colorado. Each party retains any non-waivable rights and may seek appropriate urgent relief when necessary to protect confidential information, security, or intellectual property.

19. General provisions

If any provision is held unenforceable, it will be interpreted or limited to the minimum extent necessary and the remaining provisions will continue in effect. A delay in enforcement is not a waiver. You may not assign rights under these website terms without our written consent; we may assign them in connection with a lawful reorganization or transfer of the relevant business. Headings are for convenience only.

These terms, together with the Privacy Policy, Cookie Policy, Legal Notice, and applicable published policies, contain the complete website-use agreement concerning their subject matter. We may update them by posting a revised version and changing the “Last updated” date. Continued use after an update constitutes acceptance to the extent permitted by law.